Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Since Paw Print Station is partnered with a print-on-demand company, which means that all products are unique and produced only once ordered.

This also means that returns and exchanges are not supported if your ordered the wrong size, color, or simply changed their mind.

If an order is being returned to sender/lost in transit, and an invalid address was provided, a refund of the product price only will be issued.

To qualify for a solution, any issues with received products must be reported within 30 days of delivery.

To facilitate a quicker resolution of your issue, we strongly recommend including photo or video evidence when contacting us.

Issue	Required evidence
An issue with the quality of the print	A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame.
An issue with the print placement (distance from collar, off-center, etc.)	A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. For DTG, DTF, and AOP products, there is a tolerance of 0.5" for print placement.
Print in the wrong area	A clear photo of the product you received, folded in a way that clearly displays both sides.
Wrong product	A photo of the product that was received, with the size tag clearly visible as well.
An issue with the product (incorrect size, brand, quality)	A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame.
A product sizing issue (manufacturer’s defect)	A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface. The tolerance is +/- 1” for most adult garments (with some exceptions) and +/- 0.5” for baby clothing.
An issue with an electronic device (manufacturer’s defect)	A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed.
Delivery-related product damage	A photo or video of the received product, where the package, the printed design, and the issue are clearly visible.
Reprinted item has the same issue as the original item	A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@pawprintstation.com and specify if you are requesting to reprint or requesting to refund.

Provide a brief description of the problem.

If required, upload up to 5 photos or videos of the product. Accepted image formats include JPEG, JPG, and PNG (up to 15 MB each), and one video in MOV or MP4 format (up to 250 MB)

We will submit the report to our partner regarding the affected product.

Once the request has been submitted, we will provide you status and resolution directly on your email.

The request will progress through the following stages:

Pending: Your request has been received.
In progress: Our team is actively working on your request.
Resolved: The outcome of your request will be displayed.

We will ensure that you are informed of the progress at every step.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your refund, please contact us at hello@pawprintstation.com.

If our team needs additional information, we will reach out to you as soon as possible.

You can always contact us for any refund question at hello@pawprintstation.com.